Customer & Back-Office Support

      Our team provides comprehensive customer and back-office support, ensuring smooth operations and exceptional service. Available 24/7, we engage with your customers through chat and email, addressing inquiries, resolving issues, and enhancing satisfaction while reducing response times. Simultaneously, we handle back-office tasks such as data entry, document processing, inventory management, and financial recordkeeping with precision and efficiency. By outsourcing to us, you streamline operations, improve accuracy, and boost productivity—allowing you to focus on business growth.

      Customer Support Services

      Our customer support specialists are trained in handling inquiries professionally, resolving issues efficiently, and maintaining high service standards.

      Live Chat & Email Support

      Providing prompt and professional responses

      Complaint Resolution

      Managing customer grievances effectively

      Inbound Customer Care

      Addressing inquiries, complaints, and requests

      Booking & Appointment Handling

      Scheduling reservations and services

      Outbound Telemarketing

      Generating leads and conducting follow-ups

      Online Purchase & Payment Reconciliation

      Ensuring seamless transactions

      Back-office Support Services

      Our dedicated team of Virtual Assistants provides reliable administrative support, ensuring efficient management of daily business functions

      Social Media Management

      Handling posts, engagement, and content scheduling

      Email & Task Management

      Streamlining communication and workflow

      Payment Follow-ups

      Ensuring timely collections and reconciliations

      Executive Assistance

      Providing high-level support for business executives

      Booking & Calendar Management

      Organizing appointments and travel schedules

      Sales & Report Preparation

      Managing sales data and performance tracking

      Database Maintenance

      Keeping records updated and accurate

      Live Chat & Support Ticket Handling

      Managing customer inquiries in real-time

      How We Deliver Our Services

      Dedicated & Skilled Professionals

      We hire and train qualified personnel with expertise in customer service and administrative functions

      Data Security & Client Confidentiality

      We implement robust security protocols, ensuring your business and client data remain fully protected. We sign NDAs and non-compete agreements with our clients and employees to safeguard your business relationships

      Flexible Service Options

      Choose from full-time, part-time, or job-based support to suit your operational needs

      Seamless Integration & Scalability

      Our team integrates seamlessly with your operations, adapting to your systems, processes, and workflows. We scale our support as your business grows

      Quality Assurance & Performance Monitoring

      All tasks undergo strict quality checks by our account managers to maintain high standards of accuracy and efficiency

      Why Choose Upworth Global?

      Cost-Effective & Scalable

      Reduce costs while maintaining service excellence

      Customizable Support Models

      Flexible solutions tailored to your business needs

      Experienced Professionals

      Trained staff with expertise in customer service and administration

      Reliable & Quality-Driven

      Dedicated account managers ensure performance consistency

      Secure & Compliant Operations

      Stringent data security and confidentiality measures
      With expertise in business support functions, we ensure seamless operations, allowing you to focus on strategic priorities.

      Your extended office

      Let our trained professionals handle your customer inquiries, admin tasks, and operational support while you focus on scaling your business.

      Outsource with confidence—get in touch today!

        ABOUT UPWORTH GLOBAL

        Cost-effective outsourcing with skilled professionals, ensuring quality, compliance, and scalable solutions.

        OUR MAIN OFFICES

        160/1 Matale Road, Katugastota.
        Kandy. Sri Lanka.

        EMAILS

        MD: raaiz@upworth.lk
        Ops: team@upworth.lk

        PHONES

        UK: +44 7414 050975
        SL: +94 772 272312